Transparency notices

Welcome to the page with all our transparency notices

With this page, we keep you informed about how GraydonCreditsafe handles personal data. You will also find additional information about individual rights under the GDPR.

Online privacy notice

Product privacy notice

Customer / Supplier transparency notice

Marketing transparency notice

Online privacy notice
 

This privacy notice only applies to your use of this website. To see how we process other types of data, including the data used in our products and services, please see the Transparency Statements, which are also available at the bottom of the home page.

The protection of your personal information is of paramount importance to us. We will use data that you choose to provide or that is being collected through your use of the website and which can identify you, only in line with the provisions of this Online Privacy Notice and in accordance with applicable data protection regulations.

This Online Privacy Notice sets out the type, scope and purpose of collecting, processing and using personal information you choose to provide when visiting and /or which may be transmitted via the Creditsafe website https://www.creditsafe.com/be/en.html)  (hereinafter "our website”). Please note that the use of our website does not require you to provide any personal information.  

Personal identifiable information means any information by which an individual (the data subject) can be identified such as name, email address, phone number or the like. You can find more information on your rights of access, rectification and erasure of any personal data that we may hold about you, how to exercise these rights, and our contact details, in this Online Privacy Notice.

For the purpose of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (hereinafter collectively referred to as “Data Protection Laws”) , the data controller GraydonCreditsafe Belgium NV of Uitbreidingstraat 84/1, 2600 Berchem (hereinafter “Creditsafe“ or “we“, “us“). 

Our supervisory authority for data protection purposes is the Gegevensbeschermingsautoriteit (https://www.dataprotectionauthority.be/) . If you believe that we have processed your personal data in breach of this Online Privacy Notice or the relevant laws and regulations, you have the right to lodge a complaint with the GBA.

This Online Privacy Notice does not cover other websites with their own Online Privacy Notices. We encourage you to read the Online Privacy Notices on the other websites you visit.

By visiting our website you are accepting to the practices described in this policy.

 

1. Information collected through the use of our website and use of this information

a. Contact Forms

Our website gives you the opportunity to provide information to us by filling in a contact form, for example to register for a free trial or demo, request a quote or information on our services, register for a webinar or indicate your interest in a job opportunity at Creditsafe. The information you give to us may include your name, address, email address and phone number, employer information and information about your role.

We only collect the data that is necessary to:

Processing Purpose Lawful basis for processing (Article 6 of the GDPR)

To provide you with the information, products and services that you request Processing is necessary for the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contract;

To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about. The processing is necessary for the purposes of the legitimate interests pursued by the controller, which are to be able to market its products and services, unless you have told us not to provide such information to you;

To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you on the basis of the consent you have granted The data subject has given consent to the processing of his or her personal data for one or more specific purposes

To personalise your experience on our website and ensure that our website is displayed in the most effective manner for you and your computer (please review our Cookie Policy) The data subject has given consent to the processing of his or her personal data for one or more specific purposes

b. Log information

When you visit our website we collect standard internet log information and details of visitor behaviour patterns, such as:

  • Date and time of your visit;
  • type and version of the browser you use;
  • operating system;
  • your Internet Protocol (IP) address
  • the full URL clickstream to, through and from our website (e.g. websites that you have visited and products viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page);
  • time zone setting; and
  • plug in types and version for system administration.

This information is gathered via our cookie settings and the lawful basis for collection is your consent. The information gathered enables us to further develop and enhance our website. We do not make any attempt to find your identity as a result of your visit to our website. We will not associate any data collected in this way with any personally identifying information from any other source in order to identify you.

c. Newsletter and Business updates

Our website offers you the opportunity to download and/or subscribe to business updates we provide or to our 'watchdog' newsletter (hereinafter “newsletter”). To subscribe to this information, we require a valid email address.  When subscribing to our business updates or our newsletter, we will store your IP address as well as the date and time. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our business updates /newsletter. We will not collect any other data. The data thereby collected is used solely for the purpose of sending you our business updates or newsletter. No data is transferred to third parties, nor is any of this information matched to any information that other components of our website may collect. If you download the business updates or newsletter, we use on page tracking within Google Analytics (see below). You may cancel your subscription to the business updates / newsletter at any time. You will find additional details in the email confirming your subscription as well as in each business update / newsletter.

We use third party software and services for our email communications and we track user activity to ensure we are sending relevant content and providing a positive user experience.

d. Use of registered user customer service area

When accessing the customer service area on our website, which is reserved for registered users, you have to register using your unique user name and password. This information will be used to verify that you are an authorized user and not for any other purposes. In addition we will record information about the services you have accessed through the registered user area for accounting purposes, to comply with our statutory obligations under applicable Data Protection Laws (e.g. to document your legitimate interest for accessing data), for our internal statistical and analytical purposes.

e. Cookies

Our website makes use of Cookies, Pixel Tags, Local Shared Objects (also called "Flash Cookies") and similar technologies when you are browsing our website to enable certain functionalities of our website and to help us analyse user behaviour on the website in order to improve the customer experience.

For more information about the cookies we use and how they work, please visit our cookies policy click here.

You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

f. Use of Google Analytics IP anonymization feature

Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter “Google“). Google Analytics employs so-called “cookies“, text files that are stored to your computer in order to facilitate an analysis of your use of our website. The information generated by these cookies, such as time, place and frequency of your visits to our website, including your IP address, is transmitted to Google’s location in the US and stored there.

Google states that the IP address submitted by your browser will never be associated with other data held by Google.

We use Google Analytics with an IP anonymization feature on our website. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from member states of the European Union or signatory states to the Agreement on the European Economic Area.

Google will use this information on our behalf to evaluate your usage of our site, to compile reports on your activity on our website for us, and to provide us with other services related to website- and internet usage. We use that information for statistical purposes. Google may also transfer this information to third parties if this is required by law or to the extent this data is processed by third parties on Google´s behalf.

We use Google Analytics including the Universal Analytics function. Universal Analytics allows us to analyse activities on our website across various devices (e.g. if you access our website via your laptop and later via your tablet). This is achieved by allocating a pseudonym user-ID to each user. Such allocation is undertaken when you register for a user account or when you log on with your unique username and password. No personal information will be passed on to Google. The addition of further functionalities to Google Analytics through Universal Analytics does not diminish or devaluate measures taken to protect personal data like IP-Masking or Browser-Add-ons.

You can prevent cookies from being installed by adjusting the settings on your browser software accordingly, or by not consenting to their use when you log in. If you have already given consent, then you can change your preferences by clicking on the “Cookie Settings” button at the bottom of the website. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Google offers a disabling option for the most common browsers, thus providing you with greater control over the data which is collected and processed by Google. If you enable this option, no information regarding your website visit is transmitted to Google Analytics. However, the activation does not prevent the transmission of information to us or to any other web analytics services we may use. For more information about the disabling option provided by Google, and how to enable this option, visit https://tools.google.com/dlpage/gaoptout.

You can also deactivate personalized marketing via the following link (https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998).

More information on terms of use and data protection at Google can be found at https://www.google.com/analytics/terms.

g. Use of Remarketing

This website uses the remarketing function of Google Inc. (see the address of Google Inc. in point f. above). This feature is designed to show interest-based ads to visitors to the site through the Google ad network. The browser of the website visitor saves Cookies that allow the visitor to be recognized when they visit websites that belong to the Google ad network. On these pages, visitors can then be presented with ads that relate to content that the visitor previously visited on websites that use Google's remarketing feature. According to Google’s own statements, Google does not collect any personal data during this process. However, if you still do not want Google's Remarketing feature, you can always disable it by making the appropriate settings at https://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at https://www.networkadvertising.org/managing/opt_out.asp.

h. Digital Marketing for Creditsafe.com online

At Creditsafe we engage in online advertising to keep you up to date with our product range and to keep you informed of any promotional offers we are running.

Like many companies, we target Creditsafe adverts and banners when you are visiting other websites that may not be linked to Creditsafe. We use a range of digital marketing networks and ad exchanges along with technologies such as pixels, ad tags, cookies, web beacons and mobile identifiers as well as services offered by particular sites and social networks such as Facebook’s Custom Audience service. 

The banners and adverts you will see are used to enhance the advertising experience we offer you and will based on the data we hold on you such as your previous use of Creditsafe or content or adverts you have interacted with in the past.

 

2. Storage and transfer of information to third parties

We will store your information on our secure servers and may share your personal information with members of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) and third party service providers who assist us in targeting certain audience types, tailoring advertising, improving, and optimizing our website.

We may transfer the personal information that we collect from you to a destination outside of the UK and, in some cases, outside of the European Economic Area (EEA) if necessary for the processing purposes we have described above (including where we transfer your personal information to third parties). In these cases, staff operating outside of the EEA who work for us or one of our suppliers may process your personal information.

By submitting your personal information, you agree to this transfer, storing or processing.

We will ensure, where your personal information is transferred to third parties or outside of the EEA, that appropriate measures are in place to protect your personal information and ensure that it is processed in accordance with the Data Protection Laws at all times.

 

3. Duration of data storage

We store your personal data only for as long as it is necessary to achieve the purposes described above. Personal data will be deleted as and when it is no longer required for the purpose or after expiration of existing legal retention periods.

 

4. Call Recording

It has become common practice to record calls due to the growth of business conducted by telephone. Recording customer conversations allows organisations to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint.

Creditsafe may record the telephone call in the following instances:

  • to assist in quality monitoring of staff.
  • to keep evidence of the formation of a contract.
  • to investigate and resolve a complaint.
  • for the detection, investigation and prevention of crime (including fraud).

All inbound calls to Creditsafe will hear an automated message informing them that calls may be recorded. For outbound calls, the Creditsafe employee will inform the recipient whenever calls are being recorded. Note that if payment information is taken over the telephone, the recording will be paused whilst these details are communicated. However, in some countries where Creditsafe operates, calls are not recorded. These reports will therefore not be made there.

 

5. Links to other websites

This Online Privacy Notice does not cover the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

6. Changes and amendments to our Online Privacy Notice

Creditsafe may change and amend this Online Privacy Notice from time to time. Changes will be communicated through updates on our website. We recommend that you regularly access our website to ensure that you agree with any changes or amendments.

 

7. Your rights - Access to your personal information / Right of rectification and erasure

  • Pursuant to Art. 15 GDPR you have the right to request details of personal information that we hold about you.
  • In case the information we hold about you is outdated or incorrect, you have the right pursuant to Art. 16 GDPR to request an update and correction of the relevant data.
  • You may also have a right pursuant to Art 17 GDPR to request the erasure of personal data we hold about you provided that we do not have a statutory obligation or an outweighing legitimate interest to keep such data.
  • Under the conditions set out in Art. 18 GDPR, you have the right to restrict processing.
  • Right to object according to Art 21 of the GDPR:

1. Right to object on grounds relating to the particular situation:

According to Art. 21 (1) GDPR you have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data.

If you object we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms (e.g. to assert or defend ourselves against legal claims)

2. Right to object against marketing:

In addition, pursuant to Art. 21 (2) of the GDPR , you may also object against the use of your data for direct marketing purposes. In this case, we will no longer use your personal information for advertising purposes.

An objection does not require a particular form and should be directed to the address stipulated in section 7 below.

In addition, you can contact our supervisory authority, the GBA.

As far as the processing of personal data is based on your consent, you have the right to withdraw such consent to the processing of personal data at any time, i.e. regardless of whether it was granted prior to the entry into force of the GDPR. The withdrawal of the consent does not affect the legality of the processing activities carried out until the withdrawal.

 

8. Contact Address of the Controller

If you have any comments or questions regarding this Online Privacy Statement or our use of your personal information or would like to make a request, please contact us at:

GraydonCreditsafe Belgium NV

Uitbreidingstraat 84/1, 2600 Berchem

E-mail: [email protected]

Website: https://www.creditsafe.com/be/en/more/support.html

Telephone: +32 3 280 88 00

 

9. Contact Address of the EU Representative

In accordance with Article 27 of the GDPR we have appointed an EU representative. The contact information is as follows:

Creditsafe Ireland Limited

Block B Joyce’s Court,

Talbot Street,

DUBLIN 1

E-Mail:  [email protected]

Website: https://www.creditsafe.com/ie/en.html

Telephone: +01 898 3200

 

10. More Information on Creditsafe

Creditsafe Business Solutions Limited is a credit reference agency which collects, records and uses personal data and company information and transfers such data to third parties. The purpose of transferring such data to third parties is to enable them to make decisions about entering into or maintaining existing contractual relationships with their customers on the basis of the customer’s ability to pay. In addition, Creditsafe collects, records, transfers and uses company information including information on the representatives of the companies for marketing purposes.

 

This Privacy Notice was updated on the 21st April 2024.

Business information privacy notice
 

This document describes how Creditsafe Belgium NV (hereafter “Creditsafe” or “us” or “we”), uses and shares personal data we receive about your business within its products and services.

Understanding what personal data we hold and how we use it is important as the data protection law governs the way this data can be used and what rights you have.

 

This document answers the following questions:

  • Who is Creditsafe?
  • How can I contact Creditsafe?
  • Where does Creditsafe’s data originate from?
  • What data does Creditsafe process and for which purposes?
  • What is the legal basis for Creditsafe to process the business information data?
  • Who does Creditsafe share data with?
  • Where is the business information data stored?
  • How long does Creditsafe store business information data?
  • Is data transferred to a recipient outside of the UK, European Union, or the European Economic Area?
  • What are my rights as a data subject?
  • Is your data used for automated decision making?
  • Where can you raise a complaint?
  • Do you have an obligation to share or update data with Creditsafe? 
  • Is your data used for profiling or scoring?

 

Who is Creditsafe?

Creditsafe has the largest wholly owned database in the industry, providing accurate and reliable data to over 500,000 subscribers across the globe. Our global database contains insights on more than 365 million businesses, directors and shareholders worldwide.

We gather data from our local, trusted partners and combine it with our scoring algorithm, resulting in the superior data powering our complete business solutions product suite. 

Creditsafe is the founder and administrator of a global network of leading commercial credit reference agencies. We have live data streams for over 70 countries, working with partners that are recognized market leaders in each country for online database reports. By using local providers wherever possible, we are ensuring niche knowledge is streamed into our data and updated on a regular basis.

 

How can I contact Creditsafe? 

GraydonCreditsafe Belgium NV can be contacted at:

Uitbreidingstraat 84/1, 2600 Berchem, Belgium

E-Mail: [email protected]  

Website: https://www.creditsafe.com/be/en.html

Telephone: +32 3 280 88 00

You can reach our Data Protection Officer as follows:

Caspian Point One,

Pierhead Street,

Cardiff,

CF10 4DQ

Email: [email protected]

Tel: +44 (0) 2920 886 500

In accordance with Article 27 of the GDPR we have appointed an EU representative. The contact information is as follows:

Creditsafe Ireland Limited

Block B Joyce’s Court,

Talbot Street,

DUBLIN 1

E-Mail:  [email protected] 

Website: https://www.creditsafe.com/ie/en.html

Telephone: 01 898 3200

 

Where does Creditsafe’s data originate from?

The data comes from public sources such as commercial registers (for example the KBO), insolvency publications and the register on defaulting debtors, which is kept at central enforcement courts as well as from contractual business partners of Creditsafe.  Information on payment behaviour and special payment agreements are provided by business partners of Creditsafe. Creditsafe uses the same raw data to feed all of its business information products.

Personal data is also processed by us where we receive information from contractual business partners that may rely on consent to share data. You can revoke your consent at any time with the source. This has no retroactive effect. However, due to your revoked consent, we are then no longer allowed to process your data.

In addition, verifiable information you as the data subject decide to provide can be used to update your organisation’s credit reference information.

 

What data does Creditsafe process and for which purposes?

Company Credit Check

Creditsafe processes business related information regarding the financial standing and creditworthiness of businesses, and other organisations, so that businesses can manage their financial risks. Creditsafe uses its proprietary scoring systems to analyse key statistical metrics to determine the financial stability of a company. It provides a credit report that includes information on a company’s group structure, annual accounts, trading locations, CCJ information and Company registry documentation. This information can be monitored and updated whenever there are changes made.

The aim of a creditworthiness check is not only to avoid losses in the (trade) credit business but also to protect borrowers from over-indebtedness.

 

What data is used for creditworthiness scoring?

The information provided by us often includes so-called creditworthiness assessments (scores), which uses information and assessments from the past to generate a forecast of solvency and payment default probabilities. The scoring is based on the information we have on file for the respective person or business entity.

The following categories of data may be used for the scoring:

  • data on the size of the organisation
  • industry type
  • age of a company
  • number of employees
  • payment behaviour
  • accounting information, e.g. balance sheet, profitability statements and contingent liabilities
  • corporate links
  • address-related data (publicity of address and name at the address), address data (information on non-conforming payment behaviour in the address environment)
  • information gathered from contractual partners of Creditsafe.    

Ledger Management

Creditsafe’s clients provide its 3D Ledger and Ledger Insights products with their own accounts receivable ledger data. Creditsafe then combines it with its live international business data and over 300 million trade payment experiences to provide it with the means to prioritise its collections and gives a view of the risk of default.

Compliance Checks

Creditsafe provides checks on businesses and individuals for the following compliance reasons:

  • Fraud Prevention 
  • Anti-Money Laundering
  • PEPs and Sanctions checks, 
  • Identity and KYC checks
  • Tracing missing persons
  • Compliance Alerts

These products take the name of the business, the names, country of residence and date of birth for current directors of the business and any ultimate beneficial owners and screens them against various anti-money laundering sources, such as global sanctions regimes, national law enforcement agencies, political exposed persons lists and AML relevant adverse media.  

It should be noted that the product displays possible matches. It is up to the client to investigate further to either confirm or reject the match.

Exceptions 

Exceptions is the interpretation and notification to clients of existing data measures but analysed in a way that may suggest an activity, or event, that may require further investigation. Examples might include: 

  • Company changes address 3 times in 6 months. 
  • Duplicate accounts are filed with the national registry. 
  • Change in management shortly after registration. 
  • Resumption of activity after bankruptcy
  • The company is obliged to file annual accounts but does not file.

Data that sits in Creditsafe’s global databases is analysed against a set of defined global and local rules to highlight anomalies that may warrant further investigations. The alerts that are created will be communicated to the client by the Connect API, or by customisable notifications by email. It is then up to Creditsafe’s customers to decide to investigate further and, if necessary, take further actions.

Data Matching and Enrichment

Creditsafe receives business information data from a number of sources, as indicated above, and then uses its proprietary algorithms and technologies to cross reference, match and append this data, thereby providing a more complete picture of any organisation or company director and shareholder. Typically the data provided is restricted to Director name(s), director’s date of birth (month and year), business address, website addresses and business telephone numbers as well as basic financial information about the companies, including a credit score.

Prospect Lists

Creditsafe uses the business information data gathered from a number of sources, as indicated above, and then sorts this data to provide its customers with a list of businesses that match their own criteria. Typically the data provided is restricted to the Company name, business address, website addresses, business telephone numbers, director name(s), director’s date of birth (month and year), as well as basic financial information about the companies, e.g. revenues, as well as a credit score.

News Search

Creditsafe provides its clients with the ability to search for newspaper articles and other media sources that reference the companies, or directors, that they are interested in trading with. Data is inputted by the client and Creditsafe uses a powerful search engine to source relevant articles.

 

We process the following categories of business information data:

  • Data on Individuals, for example name, given name, date of birth, place of birth, address, previous addresses, business address, business email-addresses and telephone numbers.
  • Due Diligence Information, for example information to indicate if there is a possible connection to a criminal offence, a Politically Exposed Person (PEP), appearance on a Sanctions list or there is an adverse media story connected to a name that is the same, or very similar, to a director’s name.
  • Information on debts, payment behaviour.
  • Creditworthiness and financial information 

Special categories of personal data as specified in Article 9 GDPR (e.g. ethnic origin, health data, or data on political or religious attitudes) are neither processed nor taken into account in the calculation of credit scores. 

 

What is the legal basis for Creditsafe to process the business information data?

The legal basis for the processing of personal data is Legitimate Interest, Art. 6 (1) (f) GDPR. As a business information specialist, Creditsafe fulfils an important role in economic traffic, by providing business information, Creditsafe helps its clients to estimate certain business-related risks, create new business opportunities, and comply with legal requirements and monitoring duties. Creditsafe’s aim, as such, is to help organisations to make business decisions based on accurate, reliable, and complete business information. In this way, Creditsafe contributes to the certainty and reliability of economic traffic and the development of a healthy economy. The purpose of this processing is to enable businesses to manage their financial risks, protect against fraud, know who they are doing business with, meet compliance and regulatory obligations and better understand organisations, industries and markets. We also licence or sell professional business contact information to authorized resellers or organisations for marketing and data management purposes.

Information is only provided if the respective contracting party has substantiated a legitimate interest in obtaining the information (for example, in the course of an envisaged business transaction which entails the granting of credit for which there is a risk of default) and provided that there is no outweighing interest of the individual. This is confirmed in Creditsafe’s Terms and Conditions which every client must sign.

 

Who does Creditsafe share data with?

Recipients of the business information data are customers of Creditsafe, who need to assess the creditworthiness of the potential customers before establishing a business relationship with default risk. We also share business information data with other third-party business data partners, including other credit reporting agencies.

We transfer business information data to third parties which process the data on our behalf as a service provider bound by contracts pursuant to data protection law.

We transfer contact information (postal addresses and telephone numbers) to contracted parties for marketing purposes, as long as you have not objected against the processing of your data for marketing purposes.

Finally, personal data is also transmitted to members of the Creditsafe group of companies.

 

 Where is the business information data stored?

Business Information data is stored on servers in the UK and the EU. 

 

How long does Creditsafe store business information data?

We store personal data only for as long as necessary to achieve the purposes described above.  We may hold data in an archived form for research and development, analytics and analysis, or for audit purposes, and as appropriate for the establishment, exercise or defence of legal claims. The criteria used to determine the storage period will include the legal limitation of liability period, agreed contractual provisions, applicable regulatory requirements and industry standards.

 

Is data transferred to a recipient outside of the UK, European Union, or the European Economic Area?

Where personal data is provided to clients, contractors or group companies outside the United Kingdom, the European Union or the European Economic Area, i.e. to so-called third countries, this takes place taking into account the requirements of the GDPR to recipients in countries with adequate data protection levels (Art. 45 GDPR), or to those recipients with whom EU Standard Contractual Clauses and the ICO’s International Data Transfer Agreement Addendum have been signed (Art.46(2)(c) GDPR) and once Transfer Impact Assessments have been concluded.    

 

What are your rights as a data subject?

According to Art. 15 GDPR you have the right to obtain information regarding all data we stored about you.

In the event that you discover outdated or incorrect information about yourself, you have the right in accordance with Art. 16 GDPR to have it updated and corrected by us at any time. However should your data have been sourced from a public registry, then you will be advised to have the data corrected at the source. This is because Creditsafe’s databases are automatically updated and therefore any changes that Creditsafe makes will be overwritten by the information from the registry. 

Furthermore, in accordance with Art. 17 GDPR, you may also have the right to have your personal data deleted provided that we have no right or authority to further process the data.

Under the conditions set out in Art. 18 GDPR, you have the right to restrict the processing of your personal data.

According to Art. 21 (1) GDPR you have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data.

If you object we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.

In addition, pursuant to Art. 21 (2) GDPR, you may also object against the use of your data for direct marketing purposes. In this case, we will no longer use your personal information for marketing or advertising purposes.

Please direct all data subject rights requests to the contact address found at the top of this page.

 

Is your data used for automated decision making? 

In principle, we do not make any automated decisions within the meaning of Art. 22 GDPR on the conclusion of a legal transaction or its terms (such as offered payment methods, payment conditions or interest), but support our contractual partners only with information to assist in the relevant decision-making. The risk assessment and assessment of the creditworthiness of a person or a company for a particular transaction is carried out solely by the contractual partners of Creditsafe.    

 

Where can you raise a complaint?

Please direct all complaints to the contact addresses found at the top of this page.

In addition, you have the right to contact the Belgian supervisory authority: GBA (Gegevensbeschermingsautoriteit). You can do this via: https://www.dataprotectionauthority.be/citizen/actions/lodge-a-complaint  

 

Do you have an obligation to share or update data?

You do not have to provide any data when we ask you. However, if you do not provide any information, your information will not be taken into account when determining scores. 

 

This Transparency Notice was updated in May 2024.

Customer / Supplier transparency notice
 

This document describes how GraydonCreditsafe Belgium NV (herafter “Creditsafe” or “us” or “we”) uses and shares personal data we receive about you and your business as a customer of, or supplier to, Creditsafe and its group of companies.

Understanding what personal data we hold and how we use it is important as the data protection law governs the way this data can be used and what rights you have.

 

 This document answers the following questions:

  1. Who is Creditsafe?
  2. Who is the responsible controller for the data?
  3. What data does Creditsafe collect and for which purposes?
  4. Where does Creditsafe’s data originate from?
  5. Call recording
  6. What is the legal basis for Creditsafe to process your data?
  7. Who does Creditsafe share data with?
  8. Where is personal data stored?
  9. How long does Creditsafe store data for?
  10. Is data transferred to a recipient outside of the UK, European Union, or the European Economic Area?
  11. What are your rights as a data subject?
  12. Where can you raise a complaint?
  13. Do you have an obligation to share or update data with Creditsafe? 
  14. Is your data automated decision making?
  15. Is your data used for profiling or scoring?

 

Who is Creditsafe?

Creditsafe has the largest wholly owned database in the industry, providing accurate and reliable data to over 500,000 subscribers across the globe. Our global database contains insights on more than 365 million businesses, directors and shareholders worldwide.

We gather data from our local, trusted partners and combine it with our scoring algorithm, resulting in the superior data powering our complete business solutions product suite. 

Creditsafe is the founder and administrator of a global network of leading commercial credit reference agencies. We have live data streams for over 70 countries, working with partners that are recognized market leaders in each country for online database reports. By using local providers wherever possible, we are ensuring niche knowledge is streamed into our data and updated on a regular basis.

 

Who is the responsible controller for the data?

GraydonCreditsafe Belgium NV can be contacted at:

Uitbreidingstraat 84/1, 2600 Berchem, Belgium

E-Mail: [email protected]  

Website: https://www.creditsafe.com/be/en.html

Tel: +32 3 280 88 00

You can reach our Data Protection Officer as follows:

Caspian Point One,

Pierhead Street,

Cardiff,

CF10 4DQ

Email: [email protected]

Tel: +44 (0) 2920 886 500

In accordance with Article 27 of the GDPR we have appointed an EU representative. The contact information is as follows:

Creditsafe Ireland Limited

Block B Joyce’s Court,

Talbot Street,

DUBLIN 1

E-Mail:  [email protected] 

Website: https://www.creditsafe.com/ie/en.html

Telephone: 01 898 3200

 

What data does Creditsafe collect and for which purposes?

We process the following categories of data on customers and suppliers: Company name, legal form, business address, legal representatives and contact persons (name, given name, e-mail address and phone / fax numbers) as well as invoicing data. 

Creditsafe processes this data to prepare and execute a contract, to provide your employees with access to our services, to manage the account, including invoicing, customer relationship management and dealing with customer service enquiries and to offer to you as a customer any other services that may be of interest to you, unless you have objected to the use of your data for marketing purposes.

 

Where does Creditsafe’s data originate from?

The information we process has either been collected directly from the customer/supplier and the respective contacts at the customer / supplier or via publicly available information sources such as commercial registers or the website of the customer/ supplier.

 

Call Recording

It has become common practice to record calls due to the growth of business conducted by telephone. Recording customer conversations allows organisations to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint or acceptance of an agreement. 

Creditsafe may record the telephone call in the following instances:

  • to assist in quality monitoring of staff
  • to keep evidence of the formation of a contract
  • to investigate and resolve a complaint
  • for the detection, investigation and prevention of crime (including fraud)

All inbound calls to Creditsafe will hear an automated message informing them that calls may be recorded. For outbound calls, the Creditsafe employee will inform the recipient whenever calls are being recorded. However, in some countries where Creditsafe operates, calls are not recorded. These reports will therefore not be made there.

Note that if payment information is taken over the telephone, the recording will be paused whilst these details are communicated.

Call recordings are retained for 3 years so that multi-year contracts can be reviewed as they near their expiry date. 

 

 What is the legal basis for Creditsafe to process your data?

The legal basis for the processing of personal data is as follows:

  • Art. 6 (1) (b) GDPR, which permits processing for purposes of entering into and performance under a contract, 
  • Art. 6 (1) (f) GDPR, which permits processing for the protection of our legitimate interests, unless there is an outweighing interest of the natural person concerned which prohibits such processing.
  • Art. 6 (1) (a) GDPR, which permits the processing based on the consent given by the relevant data subjects. You can revoke your consent at any time. This has no retroactive effect. However, due to your revoked consent we are then no longer allowed to process your data. The other regulations permitting data processing (Art. 6 (1) (b) GDPR, Art. 6 (1) (f) GDPR) remain unaffected.

 

Who does Creditsafe share data with?

We share personal identifiable information with recipients in the following groups:

  • Personnel within the Creditsafe group who need to know this information to perform their functions and obligations, 
  • Other third parties which process the data on our behalf as a service provider bound by contracts pursuant to data protection law, for example marketing agencies.
  • To institutions who Creditsafe has to pass on information to fulfil statutory obligations. 
  • With Creditsafe’s partners who provide third party data products and services that are sold by Creditsafe.
  • Legal professionals (in the event of a dispute) such as debt collection agencies, bailiffs and/or lawyers 

 

Where is personal data stored?

Personal data is stored on servers located within the UK and EU.    

 

How long does Creditsafe store data for?

We store personal data only for as long as necessary to achieve the purposes described above and delete the data thereafter, but in any event upon expiration of the relevant statutory retention periods.

 

Is data transferred to a recipient outside of the UK, European Union, or the European Economic Area?

Data stored in Creditsafe’s CRM system is accessible to all Creditsafe’s entities including those in the USA, Canada and Japan. Creditsafe has executed data sharing agreements with these entities and where necessary included the EU Standard Contractual Clauses and the UK International Data Transfer Agreement Addendum have been executed (Art. 46 (2) (c) GDPR) and once Transfer Impact Assessments have been concluded.

Otherwise, personal data from customers / suppliers will only be transferred to recipients in third countries to the extent necessary for the execution of the contract. 

 

What are your rights as a data subject?

According to Art. 15 GDPR you have the right to obtain information regarding all data we stored about you.

In the event that you discover outdated or incorrect information about yourself, you have the right in accordance with Art. 16 GDPR to have it updated and corrected by us at any time. 

Furthermore, in accordance with Art. 17 GDPR, you may also have the right to have your personal data deleted provided that we have no right or authority to further process the data. 

Under the conditions set out in Art. 18 GDPR, you have the right to restrict the processing of your personal data.

You are entitled to the right of objection pursuant to Art. 21 GDPR in the following circumstances. 

1. Right to object on grounds relating to a particular situation:

According to Art. 21 (1) GDPR you have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms (e.g. to assert or defend ourselves against legal claims).

2. Right to object against marketing:

In addition, pursuant to Art. 21 (2) GDPR, you may also object against the use of your data for direct marketing purposes. In this case, we will no longer use your personal information for advertising purposes.

Please direct all data subject rights requests to the contact address mentioned at the top of this page.

 

Where can you raise a complaint?

Please direct all complaints to the contact addresses found at the top of this page.

In addition, you have the right to contact the Belgian supervisory authority: GBA (Gegevensbeschermingsautoriteit). You can do this via: https://www.dataprotectionauthority.be/citizen/actions/lodge-a-complaint 

 

Do you have an obligation to share or update data?

You do not have to give us any data. However, as long as we have a contract or a pre-contractual relationship, we are entitled to process your data for the contract, or for the aforementioned use purposes (see above under “Which categories of Data does Creditsafe process for which purposes?” and under “What is the legal basis for processing the data?”). 

 

Is your data used for automated decision making? 

As a matter of principle, we do not use any customer / supplier data for automated decision making in the meaning of Art. 22 GDPR.

 

Is your data used for profiling and/or scoring?

No.

 

This Transparency Notice was updated in April 2024.

Marketing transparency notice
 

This document describes how GraydonCreditsafe Belgium NV (hereafter “Creditsafe” or “us” or “we”) uses and shares personal data we receive about your business for our own marketing.

Understanding what personal data we hold and how we use it is important as the data protection law governs the way this data can be used and what rights you have.

 

This document answers the following questions:

  1. Who is Creditsafe 
  2. How can you contact Creditsafe?
  3. What data does Creditsafe collect and for which purposes?
  4. Where does the data originate from?
  5. What is the legal basis for Creditsafe to process data?
  6. Who does Creditsafe share data with?
  7. Where is personal data stored?
  8. Is data transferred to a recipient outside of the UK, European Union, or the European Economic Area?
  9. How long does Creditsafe store data?
  10. What are your rights as a data subject?
  11. Where can you raise a complaint?
  12. Do you have an obligation to share or update data with Creditsafe? 
  13. Is your data used for automated decision making?
  14. Is your data used for profiling or scoring?

 

Who is Creditsafe?

Creditsafe has the largest wholly owned database in the industry, providing accurate and reliable data to over 500,000 subscribers across the globe. Our global database contains insights on more than 365 million businesses, directors and shareholders worldwide.

We gather data from our local, trusted partners and combine it with our scoring algorithm, resulting in the superior data powering our complete business solutions product suite. 

Creditsafe is the founder and administrator of a global network of leading commercial credit reference agencies. We have live data streams for over 70 countries, working with partners that are recognized market leaders in each country for online database reports. By using local providers wherever possible, we are ensuring niche knowledge is streamed into our data and updated on a regular basis.

 

How can you contact Creditsafe? 

GraydonCreditsafe Belgium NV can be contacted at:

Uitbreidingstraat 84/1, 2600 Berchem, Belgium

E-Mail: [email protected]  

Website: https://www.creditsafe.com/be/en.html

Tel: +32 3 280 88 00

You can reach our Data Protection Officer as follows:

Caspian Point One,

Pierhead Street,

Cardiff,

CF10 4DQ

Email: [email protected]

Tel: +44 (0) 2920 886 500

In accordance with Article 27 of the GDPR we have appointed an EU representative. The contact information is as follows:

Creditsafe Ireland Limited

Block B Joyce’s Court,

Talbot Street,

DUBLIN 1

E-Mail:  [email protected] 

Website: https://www.creditsafe.com/ie/en.html

Telephone: 01 898 3200

 

What data does Creditsafe collect and for which purposes?

We save and process personal identifiable information for our internal marketing purposes.

Data on Individuals associated with businesses: for example name, given name, date of birth, place of birth, residential address, previous addresses, business address, business email-addresses and phone/fax numbers

Related business information: for example industry, business type, financial status, payment behaviour and settlement of claims

In order to ensure the effectiveness of our marketing campaigns we may segment our customers and prospects based on metrics such as purchasing history, product usage, industry sector and sections of the website visited. This segmentation attempts to ensure that we present relevant products and services to companies.

Special categories of personal data as specified in Article 9 of the GDPR (e.g. ethnic origin, health data, or data on political or religious attitudes) are not processed for this purpose.

The personal data may be held and processed with customer relationship management systems operated by Creditsafe for prospect and customer management purposes.

 

Where does Creditsafe data originate from?

The data comes from public sources such as the commercial register and third party data suppliers, who will have obtained the data from you in the course of their business. We also collect personal data via our website; for example when you submit a request for information, a free report or trial, or otherwise contact us.

We also collect usage information on our website via cookies and analytics providers. More information regarding this is available in our Online Transparancy Notice and Cookies Policy, accessible via our website.

 

What is the legal basis for Creditsafe to process data?

The legal basis for the processing of personal data is Art. 6 (1) (f) GDPR, which permits processing for the protection of the legitimate interests of the controller or third parties, unless there is an outweighing interest of the person concerned which prohibits such processing. In particular, we rely on legitimate interests on the basis that a business has made its details available and it is for the benefit of all businesses that marketing is facilitated, as envisaged by Recital 47 of the GDPR.

For businesses that do not wish to receive marketing, there are legitimate means to prevent it, including unsubscribing to any marketing emails sent out by Creditsafe, not supplying the details for inclusion in business registers, objecting to direct marketing under the GDPR and Creditsafe is fully compliant with such requirements.

 

 Who does Creditsafe share data with?

Creditsafe may share personal data with third party suppliers of Creditsafe in order to provide services in connection with Creditsafe’s marketing and advertising activities, including marketing due diligence, data enhancement, and marketing analytics. All such suppliers will be subject to contractual obligations which meet data protection requirements.

Personal data may also be transmitted to other members of the Creditsafe group of companies for their own marketing purposes, for example in the case of a prospect which is outside Belgium.

 

Where is personal data stored

Personal data is stored on servers located in the UK and EU.

 

Is data transferred to a recipient outside of the UK, European Union, or the European Economic Area?

Where personal data is provided to contractors or group companies outside the UK, European Union or the European Economic Area, i.e. to so-called third countries, this takes place taking into account the requirements of the GDPR to recipients in countries with adequate data protection levels (Art. 45 GDPR), or to those recipients with whom EU Standard Contractual Clauses and the UK International Data Transfer Agreement Addendum have been executed (Art. 46 (2) (c) GDPR) and once Transfer Impact Assessments have been concluded. 

 

How long does Creditsafe store data?

We store personal data only for as long as necessary to achieve the purposes described above.  We will archive personal data after 6 years unless there is a business justification for continued use. We may hold data in an archived form for research and development, analytics and analysis, for audit purposes, and as appropriate for establishment, exercise or defence or legal claims. The criteria used to determine the storage period will include the legal limitation of liability period, agreed contractual provisions, applicable regulatory requirements and industry standards.

 

What are your rights as a data subject?

According to Art. 15 GDPR you have the right to obtain information regarding all data we stored about you.

In the event that you discover outdated or incorrect information about yourself, you have the right in accordance with Art. 16 GDPR to have it updated and corrected by us at any time. 

 Furthermore, in accordance with Art. 17 GDPR, you may also have the right to have your personal data deleted provided that we have no right or authority to further process the data. 

Under the conditions set out in Art. 18 GDPR, you have the right to restrict the processing of your personal data.

You are entitled to the right of objection pursuant to Art. 21 GDPR in the following circumstances. 

1. Right to object on grounds relating to the particular situation:

According to Art. 21 (1) GDPR you have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data.

If you object we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms (e.g. to assert or defend ourselves against legal claims)

2. Right to object against marketing:

In addition, pursuant to Art. 21 (2) GDPR, you may also object against the use of your data for direct marketing purposes. In this case, we will no longer use your personal information for advertising purposes.

Please direct all data subject rights requests to the contact address mentioned at the top of this page.

 

Where can you raise a complaint?

Please direct all complaints to the contact addresses found at the top of this page.

In addition, you have the right to contact the Belgian supervisory authority: GBA (Gegevensbeschermingsautoriteit). You can do this via: https://www.dataprotectionauthority.be/citizen/actions/lodge-a-complaint.

 

Do you have an obligation to share or update data?

You do not have to provide any data when we ask you, except for the data required to administer any contracts between you and Creditsafe.

 

Is your data used for automated decision making? 

We do not make any automated decisions within the meaning of Art. 22 GDPR. 

 

 Is your data used for profiling and/or scoring?

Not for the purposes set out in this Transparency Notice. Please see our “Business Information Transparency Notice” for more information on our profiling/scoring activities. 

 

This Transparency Notice was updated in April 2024.

Online privacy notice
Product privacy notice
Customer / Supplier transparency notice
Marketing transparency notice