Online privacy notice
This privacy notice only applies to your use of this website. To see how we process other types of data, including the data used in our products and services, please see the Transparency Statements, which are also available at the bottom of the home page.
The protection of your personal information is of paramount importance to us. We will use data that you choose to provide or that is being collected through your use of the website and which can identify you, only in line with the provisions of this Online Privacy Notice and in accordance with applicable data protection regulations.
This Online Privacy Notice sets out the type, scope and purpose of collecting, processing and using personal information you choose to provide when visiting and /or which may be transmitted via the Creditsafe website https://www.creditsafe.com/be/en.html) (hereinafter "our website”). Please note that the use of our website does not require you to provide any personal information.
Personal identifiable information means any information by which an individual (the data subject) can be identified such as name, email address, phone number or the like. You can find more information on your rights of access, rectification and erasure of any personal data that we may hold about you, how to exercise these rights, and our contact details, in this Online Privacy Notice.
For the purpose of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (hereinafter collectively referred to as “Data Protection Laws”) , the data controller GraydonCreditsafe Belgium NV of Uitbreidingstraat 84/1, 2600 Berchem (hereinafter “Creditsafe“ or “we“, “us“).
Our supervisory authority for data protection purposes is the Gegevensbeschermingsautoriteit (https://www.dataprotectionauthority.be/) . If you believe that we have processed your personal data in breach of this Online Privacy Notice or the relevant laws and regulations, you have the right to lodge a complaint with the GBA.
This Online Privacy Notice does not cover other websites with their own Online Privacy Notices. We encourage you to read the Online Privacy Notices on the other websites you visit.
By visiting our website you are accepting to the practices described in this policy.
1. Information collected through the use of our website and use of this information
a. Contact Forms
Our website gives you the opportunity to provide information to us by filling in a contact form, for example to register for a free trial or demo, request a quote or information on our services, register for a webinar or indicate your interest in a job opportunity at Creditsafe. The information you give to us may include your name, address, email address and phone number, employer information and information about your role.
We only collect the data that is necessary to:
Processing Purpose Lawful basis for processing (Article 6 of the GDPR)
To provide you with the information, products and services that you request Processing is necessary for the performance of a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contract;
To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about. The processing is necessary for the purposes of the legitimate interests pursued by the controller, which are to be able to market its products and services, unless you have told us not to provide such information to you;
To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you on the basis of the consent you have granted The data subject has given consent to the processing of his or her personal data for one or more specific purposes
To personalise your experience on our website and ensure that our website is displayed in the most effective manner for you and your computer (please review our Cookie Policy) The data subject has given consent to the processing of his or her personal data for one or more specific purposes
b. Log information
When you visit our website we collect standard internet log information and details of visitor behaviour patterns, such as:
- Date and time of your visit;
- type and version of the browser you use;
- operating system;
- your Internet Protocol (IP) address
- the full URL clickstream to, through and from our website (e.g. websites that you have visited and products viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page);
- time zone setting; and
- plug in types and version for system administration.
This information is gathered via our cookie settings and the lawful basis for collection is your consent. The information gathered enables us to further develop and enhance our website. We do not make any attempt to find your identity as a result of your visit to our website. We will not associate any data collected in this way with any personally identifying information from any other source in order to identify you.
c. Newsletter and Business updates
Our website offers you the opportunity to download and/or subscribe to business updates we provide or to our 'watchdog' newsletter (hereinafter “newsletter”). To subscribe to this information, we require a valid email address. When subscribing to our business updates or our newsletter, we will store your IP address as well as the date and time. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our business updates /newsletter. We will not collect any other data. The data thereby collected is used solely for the purpose of sending you our business updates or newsletter. No data is transferred to third parties, nor is any of this information matched to any information that other components of our website may collect. If you download the business updates or newsletter, we use on page tracking within Google Analytics (see below). You may cancel your subscription to the business updates / newsletter at any time. You will find additional details in the email confirming your subscription as well as in each business update / newsletter.
We use third party software and services for our email communications and we track user activity to ensure we are sending relevant content and providing a positive user experience.
d. Use of registered user customer service area
When accessing the customer service area on our website, which is reserved for registered users, you have to register using your unique user name and password. This information will be used to verify that you are an authorized user and not for any other purposes. In addition we will record information about the services you have accessed through the registered user area for accounting purposes, to comply with our statutory obligations under applicable Data Protection Laws (e.g. to document your legitimate interest for accessing data), for our internal statistical and analytical purposes.
e. Cookies
Our website makes use of Cookies, Pixel Tags, Local Shared Objects (also called "Flash Cookies") and similar technologies when you are browsing our website to enable certain functionalities of our website and to help us analyse user behaviour on the website in order to improve the customer experience.
For more information about the cookies we use and how they work, please visit our cookies policy click here.
You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
f. Use of Google Analytics IP anonymization feature
Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter “Google“). Google Analytics employs so-called “cookies“, text files that are stored to your computer in order to facilitate an analysis of your use of our website. The information generated by these cookies, such as time, place and frequency of your visits to our website, including your IP address, is transmitted to Google’s location in the US and stored there.
Google states that the IP address submitted by your browser will never be associated with other data held by Google.
We use Google Analytics with an IP anonymization feature on our website. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from member states of the European Union or signatory states to the Agreement on the European Economic Area.
Google will use this information on our behalf to evaluate your usage of our site, to compile reports on your activity on our website for us, and to provide us with other services related to website- and internet usage. We use that information for statistical purposes. Google may also transfer this information to third parties if this is required by law or to the extent this data is processed by third parties on Google´s behalf.
We use Google Analytics including the Universal Analytics function. Universal Analytics allows us to analyse activities on our website across various devices (e.g. if you access our website via your laptop and later via your tablet). This is achieved by allocating a pseudonym user-ID to each user. Such allocation is undertaken when you register for a user account or when you log on with your unique username and password. No personal information will be passed on to Google. The addition of further functionalities to Google Analytics through Universal Analytics does not diminish or devaluate measures taken to protect personal data like IP-Masking or Browser-Add-ons.
You can prevent cookies from being installed by adjusting the settings on your browser software accordingly, or by not consenting to their use when you log in. If you have already given consent, then you can change your preferences by clicking on the “Cookie Settings” button at the bottom of the website. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
Google offers a disabling option for the most common browsers, thus providing you with greater control over the data which is collected and processed by Google. If you enable this option, no information regarding your website visit is transmitted to Google Analytics. However, the activation does not prevent the transmission of information to us or to any other web analytics services we may use. For more information about the disabling option provided by Google, and how to enable this option, visit https://tools.google.com/dlpage/gaoptout.
You can also deactivate personalized marketing via the following link (https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998).
More information on terms of use and data protection at Google can be found at https://www.google.com/analytics/terms.
g. Use of Remarketing
This website uses the remarketing function of Google Inc. (see the address of Google Inc. in point f. above). This feature is designed to show interest-based ads to visitors to the site through the Google ad network. The browser of the website visitor saves Cookies that allow the visitor to be recognized when they visit websites that belong to the Google ad network. On these pages, visitors can then be presented with ads that relate to content that the visitor previously visited on websites that use Google's remarketing feature. According to Google’s own statements, Google does not collect any personal data during this process. However, if you still do not want Google's Remarketing feature, you can always disable it by making the appropriate settings at https://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at https://www.networkadvertising.org/managing/opt_out.asp.
h. Digital Marketing for Creditsafe.com online
At Creditsafe we engage in online advertising to keep you up to date with our product range and to keep you informed of any promotional offers we are running.
Like many companies, we target Creditsafe adverts and banners when you are visiting other websites that may not be linked to Creditsafe. We use a range of digital marketing networks and ad exchanges along with technologies such as pixels, ad tags, cookies, web beacons and mobile identifiers as well as services offered by particular sites and social networks such as Facebook’s Custom Audience service.
The banners and adverts you will see are used to enhance the advertising experience we offer you and will based on the data we hold on you such as your previous use of Creditsafe or content or adverts you have interacted with in the past.
2. Storage and transfer of information to third parties
We will store your information on our secure servers and may share your personal information with members of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) and third party service providers who assist us in targeting certain audience types, tailoring advertising, improving, and optimizing our website.
We may transfer the personal information that we collect from you to a destination outside of the UK and, in some cases, outside of the European Economic Area (EEA) if necessary for the processing purposes we have described above (including where we transfer your personal information to third parties). In these cases, staff operating outside of the EEA who work for us or one of our suppliers may process your personal information.
By submitting your personal information, you agree to this transfer, storing or processing.
We will ensure, where your personal information is transferred to third parties or outside of the EEA, that appropriate measures are in place to protect your personal information and ensure that it is processed in accordance with the Data Protection Laws at all times.
3. Duration of data storage
We store your personal data only for as long as it is necessary to achieve the purposes described above. Personal data will be deleted as and when it is no longer required for the purpose or after expiration of existing legal retention periods.
4. Call Recording
It has become common practice to record calls due to the growth of business conducted by telephone. Recording customer conversations allows organisations to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint.
Creditsafe may record the telephone call in the following instances:
- to assist in quality monitoring of staff.
- to keep evidence of the formation of a contract.
- to investigate and resolve a complaint.
- for the detection, investigation and prevention of crime (including fraud).
All inbound calls to Creditsafe will hear an automated message informing them that calls may be recorded. For outbound calls, the Creditsafe employee will inform the recipient whenever calls are being recorded. Note that if payment information is taken over the telephone, the recording will be paused whilst these details are communicated. However, in some countries where Creditsafe operates, calls are not recorded. These reports will therefore not be made there.
5. Links to other websites
This Online Privacy Notice does not cover the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
6. Changes and amendments to our Online Privacy Notice
Creditsafe may change and amend this Online Privacy Notice from time to time. Changes will be communicated through updates on our website. We recommend that you regularly access our website to ensure that you agree with any changes or amendments.
7. Your rights - Access to your personal information / Right of rectification and erasure
- Pursuant to Art. 15 GDPR you have the right to request details of personal information that we hold about you.
- In case the information we hold about you is outdated or incorrect, you have the right pursuant to Art. 16 GDPR to request an update and correction of the relevant data.
- You may also have a right pursuant to Art 17 GDPR to request the erasure of personal data we hold about you provided that we do not have a statutory obligation or an outweighing legitimate interest to keep such data.
- Under the conditions set out in Art. 18 GDPR, you have the right to restrict processing.
- Right to object according to Art 21 of the GDPR:
1. Right to object on grounds relating to the particular situation:
According to Art. 21 (1) GDPR you have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data.
If you object we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms (e.g. to assert or defend ourselves against legal claims)
2. Right to object against marketing:
In addition, pursuant to Art. 21 (2) of the GDPR , you may also object against the use of your data for direct marketing purposes. In this case, we will no longer use your personal information for advertising purposes.
An objection does not require a particular form and should be directed to the address stipulated in section 7 below.
In addition, you can contact our supervisory authority, the GBA.
As far as the processing of personal data is based on your consent, you have the right to withdraw such consent to the processing of personal data at any time, i.e. regardless of whether it was granted prior to the entry into force of the GDPR. The withdrawal of the consent does not affect the legality of the processing activities carried out until the withdrawal.
8. Contact Address of the Controller
If you have any comments or questions regarding this Online Privacy Statement or our use of your personal information or would like to make a request, please contact us at:
GraydonCreditsafe Belgium NV
Uitbreidingstraat 84/1, 2600 Berchem
E-mail: [email protected]
Website: https://www.creditsafe.com/be/en/more/support.html
Telephone: +32 3 280 88 00
9. Contact Address of the EU Representative
In accordance with Article 27 of the GDPR we have appointed an EU representative. The contact information is as follows:
Creditsafe Ireland Limited
Block B Joyce’s Court,
Talbot Street,
DUBLIN 1
E-Mail: [email protected]
Website: https://www.creditsafe.com/ie/en.html
Telephone: +01 898 3200
10. More Information on Creditsafe
Creditsafe Business Solutions Limited is a credit reference agency which collects, records and uses personal data and company information and transfers such data to third parties. The purpose of transferring such data to third parties is to enable them to make decisions about entering into or maintaining existing contractual relationships with their customers on the basis of the customer’s ability to pay. In addition, Creditsafe collects, records, transfers and uses company information including information on the representatives of the companies for marketing purposes.
This Privacy Notice was updated on the 21st April 2024.