Solarlux is one of the leading manufacturers of premium glass system solutions offering bi-fold doors, glass extensions, glass canopies, glass houses, glass sliding doors and glass balcony solutions. With over 850 employees, Solarlux has a diverse network of partners stretching across the UK and Ireland.
Chapter 1
The Customer
Solarlux is a global brand trusted by homeowners, architects and design professionals alike.
Chapter 1
The Challenge
Having delivered successful work on high profile projects, Solarlux pride themselves on offering top-quality service and technical perfection in their glazing products. The family-run business has grown year-on-year through repeat custom and word-of-mouth referrals, thanks to the work of their highly technical team who service any home or commercial property.
Their meticulous approach to client service delivery is also carried through to the back office where the operations team ensure robust procedures are in place, particularly around due diligence.
Discussing the importance of onboarding new customers and partners, Project Sales Manager, Robert Walton said: "For us, we needed a tool that would have all the correct details for any UK Company and to have complete confidence in knowing who we are dealing with before starting a new project.”
We needed a tool that would provide us with all the correct details for any UK company to give us complete confidence in knowing who we are dealing with before starting a new project.
Robert Walton
Project Sales Manager
Chapter 1
The Solution
With general enquiries coming in frequently, Solarlux needed to be confident that the people they work with are reliable and able to pay for their services. The management team chose Creditsafe to check the credit scores of potential new customers, and to verify details before starting work on a new project.
Carrying out the checks informs the team on how to proceed with an order in terms of establishing a payment agreement or instead offering a pro-forma invoice. Equally, the company is diligent in checking customers even if it is repeat business. Explaining further, Robert said:
“Using the tool gives us peace of mind in a matter of minutes, which lets us stay true to our commitment of responding to enquiries as soon as possible. It allows us to monitor exactly what’s going on behind the scenes and helps us decide what approach to take before proceeding on a new project.”
Using the tool gives us peace of mind in a matter of minutes, which lets us stay true to our commitment of responding to enquiries as soon as possible.
Robert Walton
Project Sales Manager