The Customer
Pollards is one of the oldest printers in the UK, with over 240 years of experience.
Pollards is one of the UK's longest-running print companies that specialise in offering bespoke printing solutions to customers all across Europe.
Having opened its doors in 1781, the Exeter based print company now prides itself on its proprietary IT solutions and their bespoke client support.
The Challenge
Despite being in a competitive market, Pollards has become one of the UK’s most trusted print providers, providing clients of all sizes with access to a broad range of print solutions. Given the challenges presented by the COVID-19 pandemic, Pollards wanted to use this opportunity to re-evaluate their current business model and to introduce a new platform, which would give both new and existing clients an easy solution for managing printed items, digital assets and mailings.
Discussing the importance of onboarding customers, Solutions Director, Alan Budd said: “Due to the ongoing pandemic, it has been difficult to assess the credit risks associated with COVID-19 and whether companies will be in a reliable position to cover their invoices. For us, making sure we’ve got a clear picture of our client's financial status is essential for giving them complete access to our new platform (brandhub360) and to allow them to order any required stock without having to worry”.
Due to the ongoing pandemic, it has been difficult to assess the credit risks associated with COVID-19 and whether companies will be in a reliable position to cover their invoices
Alan Budd
Solutions Director
The Solution
The launch of brandhub360 was a success during the pandemic with a number of new and existing clients contacting Pollards to get complete control of their digital assets and printed materials. Alan added to this by saying, "The success of brandhub360 meant we needed a fast, reliable and up-to-date method of ensuring all our existing and new clients were not a credit risk during these turbulent times."
Before onboarding a new client, Pollards now use Creditsafe to run a comprehensive credit check to identify any potential warning signs such as a low credit limit that could suggest that they might not be able to meet the agreed payment terms.
Using Creditsafe allows Pollards to see a client's payment performance in a clear and easy-to-understand format. The company has also created alerts for its client portfolio and receives notifications when there is new information on a client, which might affect decisions made on its credit line. Alan explains:
“We needed to be confident that if we offered our clients credit, it wouldn’t come back to haunt us in the long run. Using Creditsafe has helped us to understand the companies we’re working with and to also assess any new risks with their monitoring alerts”.
We needed to be confident that if we offered our clients credit, it wouldn’t come back to haunt us in the long run.
Alan Budd
Solutions Director