Read the Creditsafe Privacy Policy

1.     Who is Creditsafe?

2.     How can I contact Creditsafe?

3.     Where does Creditsafe’s data originate from?

4.     What data does Creditsafe process and for which purposes?

5.     What is the legal basis for Creditsafe to process the business information data?

6.     Who does Creditsafe share data with?

7.     Where is the business information data stored?

8.     How long does Creditsafe store business information data?

9.     Is data transferred to a recipient outside of the UK, European Union, or the European Economic Area?

10.  What are my rights as a data subject?

11.  Is your data used for automated decision making?

12.  Where can you raise a complaint?

13.  Do you have an obligation to share or update data with Creditsafe? 

14.  Is your data used for profiling or scoring?

We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source.  If we do want to collect personally identifiable information through our website, we will make this clear as we do to our subscription customers who access our services via our website. We will always make it clear when we collect personal information and will explain what we intend to do with it. 

Our website makes use of Cookies, Pixel Tags, Local Shared Objects (also called "Flash Cookies") and similar technologies when you are browsing our website to enable certain functionalities of our website and to help us analyze user behavior on the website in order to improve the customer experience.

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 
Click here for an overview of privacy at Google.

You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Some pages of this website also use services provided by Hotjar. Such services are governed by the hotjar.com Privacy Policy which can be found here. https://www.hotjar.com/legal/policies/privacy.

The Creditsafe website uses a number of “Contact us” forms allowing visitors to supply us with their details so we may get in touch with them to discuss our products and services. The details on these forms are collected and passed to our customer service teams to allow them to contact the person completing them.

Creditsafe’s products contain information on the identification, analysis and creditworthiness of businesses. That information is sourced from many original suppliers such as Companies House and the Registry Trust. This data is displayed within Company Credit Reports which can be accessed by our subscription customers when they have logged into our secure services using their user name and password. The information held in our reports may include information that can be used to identify individuals such as company directors. This information will have been sourced by Creditsafe from the original data collector who will have explained what data was being collected and how and why it might be used by third parties such as Creditsafe. Typically this might include directors’ details filed at Companies House as part of a company’s annual return.

Creditsafe uses email as one of the primary sources of communication with customers and this may be monitored and used by us for reasons of security and for monitoring compliance within the company. Email monitoring or blocking software may also be used to protect personal and other sensitive data within Creditsafe. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

It has become common practice to record calls due to the growth of business conducted by telephone. Recording customer conversations allows organisations to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint.

Creditsafe may record the telephone call in the following instances:

·       to assist in quality monitoring of staff

·       to keep evidence of the formation of a contract

·       to investigate and resolve a complaint

·       for the detection, investigation and prevention of crime (including fraud)

All inbound calls to Creditsafe will hear an automated message informing them that calls may be recorded. For outbound calls, the Creditsafe employee will inform the recipient whenever calls are being recorded. Note that if payment information is taken over the telephone, the recording will be paused whilst these details are communicated.

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant, contact details and any other details of the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We take the collection and processing of personal data very seriously and encourage individuals and/or organizations to bring to our attention any aspects of our operations that they feel collects or processes personal data in an unfair, misleading or inappropriate way.  This notice is written to give clarity and ensure our key processing activities are clear and understood. It does not provide all aspects of processing and use of personal data but you are welcome to request further information if required.
For any complaints, queries of requests for information please contact us at 
[email protected] or call (855)551-6903. 

When individuals apply to work at Creditsafe we will only use the information they supply to us to process their application. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a criminal records check we will not do so without informing them beforehand. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted.

Once a person has taken up employment with Creditsafe, we compile a personnel file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment and fulfillment of business requirements. Once their employment has ended we will retain the file in accordance with the requirements of our retention schedule, which is 7 years and then dispose or delete it.

We are committed to providing people access to their personal information. Any individual who would like to know whether personal information is held on them by Creditsafe can make a Subject Access Request (SAR). If we do hold information about you we will:

• Give you a description of it;
• Tell you why we are holding it;
• Tell you who it could be disclosed to; and
• Let you have a copy of the information in an intelligible form.

If you wish to make a request for any personal information we may hold please contact us in writing, addressing it to the Group Information Security Manager, address details are provided below.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Group Information Security Manager.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.